9780761921462-076192146X-Service Quality: Research Perspectives (Foundations for Organizational Science)

Service Quality: Research Perspectives (Foundations for Organizational Science)

ISBN-13: 9780761921462
ISBN-10: 076192146X
Edition: 1
Author: Benjamin Schneider, Susan Schoenberger White
Publication date: 2003
Publisher: SAGE Publications, Inc
Format: Hardcover 200 pages
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Book details

ISBN-13: 9780761921462
ISBN-10: 076192146X
Edition: 1
Author: Benjamin Schneider, Susan Schoenberger White
Publication date: 2003
Publisher: SAGE Publications, Inc
Format: Hardcover 200 pages

Summary

Service Quality: Research Perspectives (Foundations for Organizational Science) (ISBN-13: 9780761921462 and ISBN-10: 076192146X), written by authors Benjamin Schneider, Susan Schoenberger White, was published by SAGE Publications, Inc in 2003. With an overall rating of 4.3 stars, it's a notable title among other Marketing (Customer Relations, Processes & Infrastructure, Research, Social Sciences, Marketing & Sales) books. You can easily purchase or rent Service Quality: Research Perspectives (Foundations for Organizational Science) (Hardcover) from BooksRun, along with many other new and used Marketing books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.3.

Description

The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates

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