Achieving a Leadership Role for Training: How to Use the Baldrige Criteria and Iso Standards to Keep the Training Function Competitive

What does quality mean for training managers? Everything - considering that none of the aspects of the quality movement can be implemented without effective training.

Achieving a Leadership Role for Training offers training managers and practitioners:

* A blueprint for operating training as a business.
* Guidelines and tools to use to apply quality principles to all phases of training and the development process.
* Checklists to assess your own training organization's competitiveness and business smarts.
* Examples of what other training functions are doing to embrace the quality principles of customer satisfaction, measurable results, leadership, and fact-based management.
* A new approach to identifying leadership for training.

The book endorses setting rigorous standards for training inputs, processes, outputs, and outcomes. It describes how to measure actual practice against standards, and use the results to drive continuous improvement.