The Quality Journey: How Winning the Baldridge Sparked the Remaking of IBM
ISBN-13:
9780525936596
ISBN-10:
0525936599
Author:
Joseph H. Boyett, Stephen Schwartz, Laurence Osterwise, Roy Bauer
Publication date:
1993
Publisher:
Dutton
Format:
Hardcover
368 pages
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Book details
ISBN-13:
9780525936596
ISBN-10:
0525936599
Author:
Joseph H. Boyett, Stephen Schwartz, Laurence Osterwise, Roy Bauer
Publication date:
1993
Publisher:
Dutton
Format:
Hardcover
368 pages
Summary
The Quality Journey: How Winning the Baldridge Sparked the Remaking of IBM (ISBN-13: 9780525936596 and ISBN-10: 0525936599), written by authors
Joseph H. Boyett, Stephen Schwartz, Laurence Osterwise, Roy Bauer, was published by Dutton in 1993.
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Description
An inspirational portrait of business teamwork shows how the troubled IBM corporation won the 1989 Malcolm Baldridge National Quality Award for quality improvement, which led to the company's revitalization. 25,000 first printing.
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