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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
ISBN-13:
9780470189085
ISBN-10:
0470189088
Edition:
1
Author:
Bill Price, David Jaffe
Publication date:
2008
Publisher:
Jossey-Bass
Format:
Hardcover
336 pages
Category:
Customer Relations
,
Processes & Infrastructure
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Book details
ISBN-13:
9780470189085
ISBN-10:
0470189088
Edition:
1
Author:
Bill Price, David Jaffe
Publication date:
2008
Publisher:
Jossey-Bass
Format:
Hardcover
336 pages
Category:
Customer Relations
,
Processes & Infrastructure
Summary
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (ISBN-13: 9780470189085 and ISBN-10: 0470189088), written by authors
Bill Price, David Jaffe, was published by Jossey-Bass in 2008.
With an overall rating of 3.9 stars, it's a notable title among other
Customer Relations
(Processes & Infrastructure) books. You can easily purchase or rent The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover) from BooksRun,
along with many other new and used
Customer Relations
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.56.
Description
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong―eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
- Eliminate dumb contacts
- Create engaging self-service
- Be proactive
- Make it easy to contact your company
- Own the actions across the company
- Listen and act
- Deliver great service experiences
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