Practice Management for the Veterinary Team: Front Office, Operations, and Development

Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws. End-of-chapter review questions reinforce key concepts and measure mastery of the content. End-of-chapter Practice Managers Survival Checklistallows you to review the most essential information. Versatile text can be used by practice managers to study for the CVPM exam. Updated content highlights important technological and professional updates to the field impacting medical record management. New chapters covering telehealth and practice integrative management software are included. Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.