Customer Service: Empowerment and Entrapment
ISBN-13:
9780333946077
ISBN-10:
0333946073
Edition:
2001
Author:
Hugh Willmott, Irena Grugulis, Andrew Sturdy
Publication date:
2001
Publisher:
Red Globe Press
Format:
Paperback
226 pages
FREE US shipping
Book details
ISBN-13:
9780333946077
ISBN-10:
0333946073
Edition:
2001
Author:
Hugh Willmott, Irena Grugulis, Andrew Sturdy
Publication date:
2001
Publisher:
Red Globe Press
Format:
Paperback
226 pages
Summary
Customer Service: Empowerment and Entrapment (ISBN-13: 9780333946077 and ISBN-10: 0333946073), written by authors
Hugh Willmott, Irena Grugulis, Andrew Sturdy, was published by Red Globe Press in 2001.
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Description
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
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