Managing with Total Quality Management: Theory and Practice (Management, Work and Organisations, 40)
ISBN-13:
9780333620076
ISBN-10:
0333620070
Edition:
1998
Author:
Adrian Wilkinson, Mick Marchington, Tom Redman, Ed Snape
Publication date:
1998
Publisher:
Red Globe Press
Format:
Paperback
216 pages
FREE US shipping
Book details
ISBN-13:
9780333620076
ISBN-10:
0333620070
Edition:
1998
Author:
Adrian Wilkinson, Mick Marchington, Tom Redman, Ed Snape
Publication date:
1998
Publisher:
Red Globe Press
Format:
Paperback
216 pages
Summary
Managing with Total Quality Management: Theory and Practice (Management, Work and Organisations, 40) (ISBN-13: 9780333620076 and ISBN-10: 0333620070), written by authors
Adrian Wilkinson, Mick Marchington, Tom Redman, Ed Snape, was published by Red Globe Press in 1998.
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Description
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
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