Management: Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card)
ISBN-13:
9780324423013
ISBN-10:
0324423012
Edition:
9
Author:
Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner
Publication date:
2007
Publisher:
South-Western College Pub
Format:
Hardcover
744 pages
FREE US shipping
Book details
ISBN-13:
9780324423013
ISBN-10:
0324423012
Edition:
9
Author:
Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner
Publication date:
2007
Publisher:
South-Western College Pub
Format:
Hardcover
744 pages
Summary
Management: Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card) (ISBN-13: 9780324423013 and ISBN-10: 0324423012), written by authors
Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner, was published by South-Western College Pub in 2007.
With an overall rating of 4.0 stars, it's a notable title among other
Decision-Making & Problem Solving
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Description
MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.
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