Successful Service Operations Management: With Infotrac
ISBN-13:
9780324314472
ISBN-10:
0324314477
Edition:
International Ed
Author:
Richard D. Metters, Kathryn H. King-Metters
Publication date:
2005
Publisher:
South-Western, Div of Thomson Learning
Format:
Spiral-bound
464 pages
FREE US shipping
Book details
ISBN-13:
9780324314472
ISBN-10:
0324314477
Edition:
International Ed
Author:
Richard D. Metters, Kathryn H. King-Metters
Publication date:
2005
Publisher:
South-Western, Div of Thomson Learning
Format:
Spiral-bound
464 pages
Summary
Successful Service Operations Management: With Infotrac (ISBN-13: 9780324314472 and ISBN-10: 0324314477), written by authors
Richard D. Metters, Kathryn H. King-Metters, was published by South-Western, Div of Thomson Learning in 2005.
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Description
This edition provides coverage of the full cycle of building a service business from concept formation through implementation. The first section of the book focuses on the important elements of constructing a business strategy. Section two details how to successfully implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the everyday tools that managers critically need are provided in the last section of the book.
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