Supervision: The direction of people at work

Discusses specific supervisory tools in detail, the development of strong interpersonal skills, and how to effectively supervise a diverse workforce and teams. Explains management principles and theories -- then translates these concepts into practical tools that can be used in actual on-the-job management situations. Integrates teamwork, quality and ethical themes throughout and looks at reengineering, diversity and international applications in each chapter. Offers over 100 new examples from dozens of well-known U.S. and international companies, plus all-new case studies. Now discusses executing supervisory functions with and through teams; security; the Internet; reengineering concepts; stretch goals, scoreboarding for results; changing leadership styles, and much more.