Contact Counseling: Communication Skills for People in Organizations

"What ability do managers need more than anything else?" This question has been asked over and over again of countless managers on numerous questionnaires. And over and over again, the answer has been the same. "Managers need to be able to get along with people." In other words, "people problems" are more important than technical problems for most managers. This book was written to help managers deal with people in their working lives through contact Counseling. It gives them an understanding and a working knowledge of the counseling and communication skills needed for effective developmental management. It provides training exercises to help managers develop proficiency with the Contact Counseling techniques of "keying," "responding," and "guiding." In addition, it assists managers in dealing with common motivational problems such as employee frustrations, defiance, and depression. It also focuses on the concepts of TA and body language and encourages an attitude of winning among employees and managers. In each chapter, the reader is exposed to new material step-by-step, is given exercises to learn these skills, and then is directed to apply these skills by rewriting various case studies.