Quality Management for Organizational Excellence: Introduction to Total Quality
ISBN-13:
9780136709190
ISBN-10:
0136709192
Edition:
9
Author:
David Goetsch, Stanley Davis
Publication date:
2020
Publisher:
Pearson
Format:
Paperback
456 pages
FREE US shipping
Book details
ISBN-13:
9780136709190
ISBN-10:
0136709192
Edition:
9
Author:
David Goetsch, Stanley Davis
Publication date:
2020
Publisher:
Pearson
Format:
Paperback
456 pages
Summary
Quality Management for Organizational Excellence: Introduction to Total Quality (ISBN-13: 9780136709190 and ISBN-10: 0136709192), written by authors
David Goetsch, Stanley Davis, was published by Pearson in 2020.
With an overall rating of 3.9 stars, it's a notable title among other
books. You can easily purchase or rent Quality Management for Organizational Excellence: Introduction to Total Quality (Paperback) from BooksRun,
along with many other new and used
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.35.
Description
Brief Table of Contents PART I: PHILOSOPHY AND CONCEPTS
- The Total Quality Approach to Quality Management: Achieving Organizational Excellence
- Quality and Global Competitiveness
- Strategic Management: Planning and Execution for Competitive Advantage
- Quality Management, Ethics, and Corporate Social Responsibility
- Partnering and Strategic Alliances
- Quality Culture: Changing Hearts, Minds, and Attitudes
- Customer Satisfaction, Retention, and Loyalty
- Employee Empowerment
- Leadership and Change
- Team Building and Teamwork
- Effective Communication
- Education and Training
- Overcoming Politics, Negativity, and Conflict in the Workplace
- ISO 9000 and Total Quality: The Relationship
- PART II: TOOLS AND TECHNIQUES
- Overview of Total Quality Tools
- Problem Solving and Decision Making
- Quality Function Deployment
- Optimizing and Controlling Processes Through Statistical Process Control
- Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More
- Benchmarking
- Just-in-Time/Lean Manufacturing (JIT/Lean)
- Implementing Total Quality Management
We would LOVE it if you could help us and other readers by reviewing the book
{user}
{createdAt}
{truncated_title}
{author_block}
by {truncated_author}
