Customer Service: Career Success Through Customer Satisfaction
ISBN-13:
9780131779969
ISBN-10:
0131779966
Edition:
3
Author:
Paul R. Timm
Publication date:
2004
Publisher:
Prentice Hall
Format:
Paperback
232 pages
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Book details
ISBN-13:
9780131779969
ISBN-10:
0131779966
Edition:
3
Author:
Paul R. Timm
Publication date:
2004
Publisher:
Prentice Hall
Format:
Paperback
232 pages
Summary
Customer Service: Career Success Through Customer Satisfaction (ISBN-13: 9780131779969 and ISBN-10: 0131779966), written by authors
Paul R. Timm, was published by Prentice Hall in 2004.
With an overall rating of 3.7 stars, it's a notable title among other
books. You can easily purchase or rent Customer Service: Career Success Through Customer Satisfaction (Paperback) from BooksRun,
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Description
KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty. The coverage includes positive attitude, customer turnoffs, dissatisfied customers, customer expectations, customer loyalty, winning telephone techniques, and more. This book is for employees and managers of customer service departments and human resource training departments.
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