Effective Customer Service: Ten Steps for Technical Professions (NetEffect)
ISBN-13:
9780130485298
ISBN-10:
0130485292
Edition:
1
Author:
David L. Goetsch, Stanley Davis
Publication date:
2003
Publisher:
Pearson
Format:
Paperback
312 pages
FREE US shipping
Book details
ISBN-13:
9780130485298
ISBN-10:
0130485292
Edition:
1
Author:
David L. Goetsch, Stanley Davis
Publication date:
2003
Publisher:
Pearson
Format:
Paperback
312 pages
Summary
Effective Customer Service: Ten Steps for Technical Professions (NetEffect) (ISBN-13: 9780130485298 and ISBN-10: 0130485292), written by authors
David L. Goetsch, Stanley Davis, was published by Pearson in 2003.
With an overall rating of 4.5 stars, it's a notable title among other
books. You can easily purchase or rent Effective Customer Service: Ten Steps for Technical Professions (NetEffect) (Paperback) from BooksRun,
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Description
This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book¿s “customer-is-king
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