ITIL® Practitioner Guidance (ITIL v3)
ISBN-13:
9780113314874
ISBN-10:
0113314876
Edition:
First Edition
Author:
The Stationery Office
Publication date:
2016
Publisher:
The Stationery Office
Format:
Paperback
176 pages
FREE US shipping
Book details
ISBN-13:
9780113314874
ISBN-10:
0113314876
Edition:
First Edition
Author:
The Stationery Office
Publication date:
2016
Publisher:
The Stationery Office
Format:
Paperback
176 pages
Summary
ITIL® Practitioner Guidance (ITIL v3) (ISBN-13: 9780113314874 and ISBN-10: 0113314876), written by authors
The Stationery Office, was published by The Stationery Office in 2016.
With an overall rating of 3.9 stars, it's a notable title among other
Guides
(Careers, Decision-Making & Problem Solving, Management & Leadership, Customer Relations, Processes & Infrastructure, Decision Making, Business Skills, Certification & Development, Schools & Teaching) books. You can easily purchase or rent ITIL® Practitioner Guidance (ITIL v3) (Paperback) from BooksRun,
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Description
ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM:
- Focus on value
- Start where you are
- Progress iteratively
- Be transparent
- Keep it simple
- Design for experience
- Work holistically
- Observe directly
- Collaborate
It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.
The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.
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