ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL
ISBN-13:
9780113311712
ISBN-10:
0113311710
Author:
Stuart Rance, Simon Adams, Alison Cartlidge, Ashley Hanna, John A. Sowerby
Publication date:
2008
Publisher:
The Stationery Office/Tso
Format:
Paperback
169 pages
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Book details
ISBN-13:
9780113311712
ISBN-10:
0113311710
Author:
Stuart Rance, Simon Adams, Alison Cartlidge, Ashley Hanna, John A. Sowerby
Publication date:
2008
Publisher:
The Stationery Office/Tso
Format:
Paperback
169 pages
Summary
ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL (ISBN-13: 9780113311712 and ISBN-10: 0113311710), written by authors
Stuart Rance, Simon Adams, Alison Cartlidge, Ashley Hanna, John A. Sowerby, was published by The Stationery Office/Tso in 2008.
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Description
A quick reference revision guide which has been designed to help students sitting the ITIL V3 Foundation Exam. The title also acts as a key reference aid for managers, practitioners, vendors, and consultants in the workplace and while travelling. The 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities, and metrics. Key features: Provides a concise summary of ITIL V3. Follows the ITIL V3 Foundation syllabus. Contains a glossary of syllabus definitions.
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