Quality in Customer Service
ISBN-13:
9780071390712
ISBN-10:
0071390715
Author:
A. Blanton Godfrey, Joseph M. Juran
Publication date:
2001
Publisher:
McGraw-Hill Companies
Format:
Unbound
26 pages
FREE US shipping
Book details
ISBN-13:
9780071390712
ISBN-10:
0071390715
Author:
A. Blanton Godfrey, Joseph M. Juran
Publication date:
2001
Publisher:
McGraw-Hill Companies
Format:
Unbound
26 pages
Summary
Quality in Customer Service (ISBN-13: 9780071390712 and ISBN-10: 0071390715), written by authors
A. Blanton Godfrey, Joseph M. Juran, was published by McGraw-Hill Companies in 2001.
With an overall rating of 3.7 stars, it's a notable title among other
books. You can easily purchase or rent Quality in Customer Service (Unbound) from BooksRun,
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Description
From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality and customer service. Featured topics include considerations of quality in customer service; strategic intent; design; structure; operations; measurement and metrics; and continuous improvement. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.
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