Customer Service Skills for Success
ISBN-13:
9780071220361
ISBN-10:
0071220364
Edition:
4th Revised edition
Author:
Robert Lucas
Publication date:
2016
Publisher:
McGraw Hill Higher Education
Format:
Paperback
FREE US shipping
Book details
ISBN-13:
9780071220361
ISBN-10:
0071220364
Edition:
4th Revised edition
Author:
Robert Lucas
Publication date:
2016
Publisher:
McGraw Hill Higher Education
Format:
Paperback
Summary
Customer Service Skills for Success (ISBN-13: 9780071220361 and ISBN-10: 0071220364), written by authors
Robert Lucas, was published by McGraw Hill Higher Education in 2016.
With an overall rating of 4.2 stars, it's a notable title among other
books. You can easily purchase or rent Customer Service Skills for Success (Paperback) from BooksRun,
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Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
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