Developing Management Skills: Managing Conflict

This challengingly interactive book constantly encourages the reader to reassess his or her approach to management behaviour through a blend of theory and practical examples. Cases are drawn from businesses in Europe, the United States and Japan to back up the personal, interpersonal and communication skills theory covered. Each chapter of this book follows a five-step formula of skill preassessment, skill learning, skill analysis, skill practice and skill application, allowing the book to be used both by the management student and the practising manager. Included are activities which allow the reader to assess and practise management skills, discussions of underlying behavioural guidelines, examples of effective and ineffective applications of behavioural principles and simulations and role-playing scenarios.