9780029357019-0029357012-Delivering Quality Service

Delivering Quality Service

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ISBN-13: 9780029357019
ISBN-10: 0029357012
Author: Valarie A. Zeithaml
Publication date: 1990
Publisher: Free Press
Format: Hardcover 226 pages
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Book details

ISBN-13: 9780029357019
ISBN-10: 0029357012
Author: Valarie A. Zeithaml
Publication date: 1990
Publisher: Free Press
Format: Hardcover 226 pages

Summary

Delivering Quality Service (ISBN-13: 9780029357019 and ISBN-10: 0029357012), written by authors Valarie A. Zeithaml, was published by Free Press in 1990. With an overall rating of 3.8 stars, it's a notable title among other books. You can easily purchase or rent Delivering Quality Service (Hardcover) from BooksRun, along with many other new and used books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.55.

Description

Describes the five attributes of quality service and explains how to identify customer expectations

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