9781607592655-1607592657-Veterinary Receptionist's Handbook

Veterinary Receptionist's Handbook

ISBN-13: 9781607592655
ISBN-10: 1607592657
Edition: Third
Author: M.T. McClister, Amy Midgley
Publication date: 2014
Publisher: Advanstar Communications
Format: Spiral-bound 223 pages
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Book details

ISBN-13: 9781607592655
ISBN-10: 1607592657
Edition: Third
Author: M.T. McClister, Amy Midgley
Publication date: 2014
Publisher: Advanstar Communications
Format: Spiral-bound 223 pages

Summary

Acknowledged authors M.T. McClister , Amy Midgley wrote Veterinary Receptionist's Handbook comprising 223 pages back in 2014. Textbook and eTextbook are published under ISBN 1607592657 and 9781607592655. Since then Veterinary Receptionist's Handbook textbook was available to sell back to BooksRun online for the top buyback price or rent at the marketplace.

Description

Veterinary receptionists represent animal hospitals. They're the first people clients meet when arriving and the last seen when leaving. Veterinarian's messages are often delivered by them. One of the most rewarding positions at a practice, a veterinary receptionist is also the most important often deeply influencing the loyalty of clients.

This handbook is written not only for practice managers to guide receptionists, but for receptionists to read themselves.

In addition to commonsense advice from experienced receptionists, it offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses.

Revised and refined to reflect the modern veterinary practice, the new 3rd edition features:
A new chapter on fast-growing social media, Web resources for medical/general practice info. Updated, easier-to-use look and feel.

It's the perfect training tool for new and eager-to-learn veterinary receptionists to excel at their job.

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