Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

Acknowledged authors Cleveland, Brad wrote Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience comprising 514 pages back in 2019. Textbook and eTextbook are published under ISBN 0985461136 and 9780985461133. Since then Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience textbook was available to sell back to BooksRun online for the top buyback price of $ 3.93 or rent at the marketplace.

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!