Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
ISBN-13:
9780985461133
ISBN-10:
0985461136
Author:
Brad Cleveland
Publication date:
2019
Publisher:
ICMI
Format:
Paperback
514 pages
FREE US shipping
Book details
ISBN-13:
9780985461133
ISBN-10:
0985461136
Author:
Brad Cleveland
Publication date:
2019
Publisher:
ICMI
Format:
Paperback
514 pages
Summary
Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience (ISBN-13: 9780985461133 and ISBN-10: 0985461136), written by authors
Brad Cleveland, was published by ICMI in 2019.
With an overall rating of 3.9 stars, it's a notable title among other
Management
(Management & Leadership, Customer Relations, Processes & Infrastructure) books. You can easily purchase or rent Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience (Paperback, Used) from BooksRun,
along with many other new and used
Management
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $9.47.
Description
Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!
We would LOVE it if you could help us and other readers by reviewing the book
{user}
{createdAt}
{truncated_title}
{author_block}
by {truncated_author}
