Customer Service: Career Success Through Customer Loyalty, Fifth Edition
ISBN-13:
9780135063972
ISBN-10:
0135063973
Edition:
5
Author:
Paul R. Timm
Publication date:
2010
Publisher:
Prentice Hall
Format:
Paperback
226 pages
Category:
Customer Relations
,
Processes & Infrastructure
FREE US shipping
Book details
ISBN-13:
9780135063972
ISBN-10:
0135063973
Edition:
5
Author:
Paul R. Timm
Publication date:
2010
Publisher:
Prentice Hall
Format:
Paperback
226 pages
Category:
Customer Relations
,
Processes & Infrastructure
Summary
Customer Service: Career Success Through Customer Loyalty, Fifth Edition (ISBN-13: 9780135063972 and ISBN-10: 0135063973), written by authors
Paul R. Timm, was published by Prentice Hall in 2010.
With an overall rating of 3.9 stars, it's a notable title among other
Customer Relations
(Processes & Infrastructure) books. You can easily purchase or rent Customer Service: Career Success Through Customer Loyalty, Fifth Edition (Paperback) from BooksRun,
along with many other new and used
Customer Relations
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.31.
Description
Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
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