FAQ - Loyalty program

  • HOW DO I EARN POINTS?

    2 points are awarded for every $1 spent (for Buy and Rent orders). The same is for Buyback orders - you earn 2 points for every $1 you get for your books. Note that you do not get points for eBooks.

    You automatically accumulate points on your orders if you are enrolled in BooksRun Loyalty Program.

  • WHO CAN ENROLL IN BOOKSRUN REWARDS PROGRAM?

    Individuals over the age of 18 can participate in BooksRun Loyalty Program.

    Industry professionals like bulk sellers, bulk buyers or anyone affiliated with a company or school in the industry cannot participate in Booksrun Loyalty Program

  • DOES IT COST ANYTHING TO JOIN THE PROGRAM?

    Enrollment is completely free.

  • WHEN DO I START EARNING REWARDS?

    As soon as you sign up for BooksRun Loyalty Program, you can start earning Points.

  • WHY AREN'T MY POINTS AVAILABLE RIGHT AWAY?

    Points earned from Buyback orders will not be available for redemption until your order has been paid for.

    During the holding period, points will be listed under the "Points Available Soon" section. This is to prevent redemption of points for returned product. Once the holding period has passed, the points will be automatically moved into "My Points" area and can be claimed toward a reward if the points balance allows.

    Points for Buy/Rent orders will appear in your account within an hour

  • HOW DO I REDEEM MY POINTS?

    Redeeming is easy. Just follow these three simple steps:

    1. Check your points balance. You can do this by visiting Loyalty Program page and logging into your account.
    2. Choose your Rewards.
    3. Enter a shipping address

    Once a Reward has been issued, it is non-refundable and cannot be exchanged for a different Reward.

  • WILL I GET POINTS FOR PURCHASES I MADE PRIOR TO THE START OF THE BOOKSRUN REWARDS PROGRAM?

    Purchase points are only available for orders placed as of October 29, 2018 or later. No purchases made prior to this date are eligible for points.

  • CAN I TRANSFER MY POINTS TO ANOTHER MEMBER'S ACCOUNT?

    No, your Points and your account under the Rewards program are personal to you and may not be sold, transferred, assigned to, or shared with family, friends or others.

  • ARE THERE ANY LIMITS TO THE NUMBER OF POINTS I CAN EARN?

    Yes. You can only earn up to 1000 Points per month.

  • ONCE I EARN MY POINTS, HOW LONG ARE THEY VALID FOR?

    Rewards points are valid within 6 months from the payment date.

  • CAN I DONATE MY POINTS TO CHARITY?

    Yes. BooksRun Loyalty Program participants can donate to One Tree Planted, a non-profit organization on a mission to create a world full of trees.

  • HOW DO I KNOW HOW MANY POINTS I HAVE EARNED?

    As long as you’re enrolled into BooksRun Loyalty Program, your account balance will appear on the Loyalty Program page

  • IS THERE A PLACE I CAN REPORT A PROBLEM OR MAKE A SUGGESTION?

    Please contact our Customer Service department with any questions. They can be reached at info@booksrun.com

  • ONETREEPLANTED CERTIFICATES

    If you participate in the Loyalty Program and donate to planting trees, we may pass your email to the One Tree Planted in order to receive the certificate from One Tree Planted.

  • HOW OFTEN CAN I ORDER GIFTS

    You can order 1 gift per 1 month

  • CAN I RETURN MY POINTS?

    The points used cannot be returned under any circumstances

  • IS THE GIFT THE SAME AS DEPICTED?

    The gift may be different from a depicted one but in the same price category

  • CAN I GET A CONFIRMATION OF THE DONATION

    ONETREEPLANTED send you certificate. By making a donation, you give a permission to share your email with third party ONETREEPLANTED.

  • WHEN CAN I RECEIVE MY POINTS?

    If you Sell a book: Points should be approved after the order receives the status Paid. If you Rent a book: Points should be approved after the order receives the status Returned. If you Buy a book: Points should be approved 2 months (60 days) after the order is placed.
October 29th, 2018