Sell, buy or rent William B. Martin Ph.D. textbooks

Quality Service: What Every Hospitality Manager Needs to Know

by William B. Martin Ph.D.
ISBN-13: 9780130930187
ISBN-10: 0130930180
Edition: 1
Publication date: 2019
Publisher: Pearson
Format: Paperback 224 pages

Providing Quality Service: What Every Hospitality Service Provider Needs to Know

by William B. Martin Ph.D.
ISBN-13: 9780130967459
ISBN-10: 0130967459
Edition: 1
Publication date: 2002
Publisher: Pearson
Format: Paperback 192 pages