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ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)

by Randy A. Steinberg, David Cannon, Vernon Lloyd, Lou Hunnebeck, Stuart Rance
ISBN-13: 9780113313235
ISBN-10: 0113313233
Edition: 2nd
Publication date: 2011
Publisher: The Stationery Office
Format: Paperback 1959 pages

ITIL Continual Service Improvement: 2011 (Best Management Practices)

by Vernon Lloyd
ISBN-13: 9780113313082
ISBN-10: 011331308X
Edition: 2011 ed.
Publication date: 2011
Publisher: The Stationery Office
Format: Paperback 261 pages