Sell, buy or rent Sriram Dasu textbooks

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

by Sriram Dasu, Richard B. Chase
ISBN-13: 9780071809931
ISBN-10: 0071809937
Edition: 1
Publication date: 2013
Publisher: McGraw Hill
Format: Hardcover 240 pages

Management of Design: Engineering and Management Perspectives

by Sriram Dasu, Charles Eastman
ISBN-13: 9780792395096
ISBN-10: 0792395093
Edition: 1994
Publisher: Springer
Format: Hardcover 298 pages