Sell, buy or rent Joseph Michelli textbooks

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

by Joseph A. Michelli
ISBN-13: 9780071477840
ISBN-10: 0071477845
Edition: 1
Publication date: 2006
Publisher: McGraw Hill
Format: Hardcover 224 pages

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

by Joseph A. Michelli
ISBN-13: 9780071806305
ISBN-10: 007180630X
Edition: 1
Publication date: 2015
Publisher: McGraw Hill
Format: Hardcover 304 pages

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

by Joseph A. Michelli
ISBN-13: 9780071801256
ISBN-10: 0071801251
Edition: 1
Publication date: 2013
Publisher: McGraw Hill
Format: Hardcover 304 pages

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

by Joseph A. Michelli
ISBN-13: 9780071749589
ISBN-10: 0071749586
Edition: 1
Publication date: 2011
Publisher: McGraw Hill
Format: Hardcover 320 pages

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph Michelli
ISBN-13: 9780071548335
ISBN-10: 0071548335
Edition: 1
Publication date: 2008
Publisher: McGraw-Hill Education
Format: Hardcover 304 pages

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

by Joseph A. Michelli
ISBN-13: 9780071773546
ISBN-10: 0071773541
Edition: 1
Publication date: 2011
Publisher: McGraw Hill
Format: Hardcover 320 pages

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

by Joseph A. Michelli
ISBN-13: 9781260455441
ISBN-10: 1260455440
Edition: 1
Publication date: 2019
Publisher: McGraw Hill
Format: Hardcover 336 pages

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

by Joseph A. Michelli
ISBN-13: 9781264257393
ISBN-10: 1264257392
Edition: 1
Publication date: 2020
Publisher: McGraw Hill
Format: Hardcover 288 pages