Sell, buy or rent Joseph Michelli textbooks
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
by
Joseph A. Michelli
ISBN-13: 9780071477840
ISBN-10: 0071477845
Edition: 1
Publication date: 2006
Publisher:
McGraw Hill
Format:
Hardcover
224 pages
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
by
Joseph A. Michelli
ISBN-13: 9780071806305
ISBN-10: 007180630X
Edition: 1
Publication date: 2015
Publisher:
McGraw Hill
Format:
Hardcover
304 pages
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
by
Joseph A. Michelli
ISBN-13: 9780071801256
ISBN-10: 0071801251
Edition: 1
Publication date: 2013
Publisher:
McGraw Hill
Format:
Hardcover
304 pages
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
by
Joseph A. Michelli
ISBN-13: 9780071749589
ISBN-10: 0071749586
Edition: 1
Publication date: 2011
Publisher:
McGraw Hill
Format:
Hardcover
320 pages
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
by
Joseph Michelli
ISBN-13: 9780071548335
ISBN-10: 0071548335
Edition: 1
Publication date: 2008
Publisher:
McGraw-Hill Education
Format:
Hardcover
304 pages
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
by
Joseph A. Michelli
ISBN-13: 9780071773546
ISBN-10: 0071773541
Edition: 1
Publication date: 2011
Publisher:
McGraw Hill
Format:
Hardcover
320 pages
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
by
Joseph A. Michelli
ISBN-13: 9781260455441
ISBN-10: 1260455440
Edition: 1
Publication date: 2019
Publisher:
McGraw Hill
Format:
Hardcover
336 pages
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
by
Joseph A. Michelli
ISBN-13: 9781264257393
ISBN-10: 1264257392
Edition: 1
Publication date: 2020
Publisher:
McGraw Hill
Format:
Hardcover
288 pages