Sell, buy or rent Bart Van Looy textbooks

Services Management: AND Essence of Business Process Re-engineering: An Integrated Approach

by Bart Van Looy, Joe Peppard
ISBN-13: 9781405839594
ISBN-10: 1405839597
Publication date: 2006
Publisher: Financial Times/ Prentice Hall
Format: Paperback pages

Services Management: An Integrated Approach

by Bart Van Looy, Bart Van Looy, Paul Gemmel, Roland Van Dierdonck
ISBN-13: 9780273673538
ISBN-10: 027367353X
Edition: 2
Publication date: 2004
Publisher: Financal Times Management
Format: Paperback 555 pages