Sell, buy or rent Annette Franz textbooks

Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business)

by Annette Franz
ISBN-13: 9781686886812
ISBN-10: 1686886810
Publication date: 2019
Publisher: Independently published
Format: Paperback 219 pages

Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business

by Annette Franz
ISBN-13: 9781642253221
ISBN-10: 1642253227
Publication date: 2022
Publisher: Advantage Media Group
Format: Paperback 232 pages