There are multiple ways to reach out for assistance. We recommend using self-service options first for the fastest resolution.
1. Use the Help Center (Best for Quick Answers)
Visit our Help Center to search for topics like the following and many others:
Order tracking
Payment
Rental extensions
Return instructions
Account updates
Status of order
You can also contact us through live chat using the widget.
2. Call Our Customer Support Line
Days | Hours (Eastern Time) | Phone Number |
Monday – Sunday | 8:00 AM – 8:00 PM | (347) 779-2511 |
The on-call time may vary during peak seasons.
Tip: Try using the Help Center for faster assistance.
3. Our mailing address
400 Adams Ave
Philadelphia, PA 19120
USA
Please note that we do not provide in-person customer service at this location. For any inquiries, please contact our support team via the methods listed above.
This address is designated for the return of products ordered with us, except for those made through our marketplace. If you need to reach us regarding any legal or official matter, please email [email protected].
Related Questions:
What's your phone number? ; Where are you located?
