There are multiple ways to reach out for assistance. We recommend using self-service options first for the fastest resolution.
1. Use the Help Center (Best for Quick Answers)
Visit our Help Center to search for topics like the following and many others:
What shipping options do you have?
To contact our support team, click the chat icon in the bottom-right corner of the page. It's the fastest way to get help, available 24/7 with no hold time.
2. Call Our Customer Support Line
Days | Hours (Eastern Time) | Phone Number |
Monday – Sunday | 8:00 AM – 8:00 PM | (347) 779-2511 |
Tip: Skip the hold time — live chat is available 24/7 and resolves most issues in minutes.
3. Our mailing address
400 Adams Ave
Philadelphia, PA 19120
USA
Please note that we do not provide in-person customer service at this location. For any inquiries, please contact our support team via the methods listed above.
This address is designated for the return of products ordered with us, except for those made through our marketplace. If you need to reach us regarding any legal or official matter, please email [email protected].
Related Questions:
What's your phone number? ; Where are you located?
