How do I return a purchased book?

Before following the return instructions, it's essential to verify your order type—whether it's a rental or a purchase. Each type has different return procedures, and using the wrong method may impact your refund eligibility.

For rental returns, please refer to this article: How do I return my rental books?

For eBook orders, please refer to this article: How do I cancel my eBook order?

You can return a purchase order made with us within 30 days after the delivery as long as the book is in its original condition. Refunds are processed within 3-6 business days after the returned item is received and checked into the system.

Important note: before proceeding with the return, verify whether your order was purchased directly with us or one of our marketplace sellers. This information is visible in your order confirmation email, as well as your order details:
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Books purchased from a marketplace seller should be returned to the seller. You can find each seller's return policy and guidelines by clicking either the seller's name or the "Customer support / returns" tab in your order details.

Return & refund limitations

Please note that we do not accept returns or issue refunds in the following cases:

1. Unwanted items purchased for less than $15 USD

This includes return reasons such as:

• Item longer needed

• Item ordered by mistake

• A better price found

• Wrong edition purchased

• Item arrived too late (but within ETA)

2. Items outside the 30-day return window

We are unable to process any return or refund requests submitted after the 30-day period has expired (the days count starts from the date of the delivery).

Submitting a return request

1. If your item is eligible for return (i.e., it does not fall under any of the limitations listed above), you will be able to request a return directly in your order details.

For registered users, you can find the order you'd like to return in your purchase orders.

If you placed an order without registration, or in case you cannot find the order in your account, it means the order was placed as a guest. In this case, you can access your order by clicking the "View Order Details" button in your order confirmation email.
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2. In your order details, look for the "Order summary" section. It will be located in the upper right corner on the PC,
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And at the bottom of the page under the item list on mobile.

In the "Order summary", you will see the "Return request" button. Press to start the return process.

3. First, select all the items you'd like to return. Next, choose the return reason for each item. Any additional comments you can give on the matter would be most appreciated, especially if you choose "Wrong book" or "Damaged/defective item" as your return reason.
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4. To proceed with the return, mark the checkbox for the field "I have read and agree to Terms & Conditions," and then click the "Get free return label" button.

This way, the label will be generated automatically, and you will be able to return the item(s) to our facility. You can either print the label yourself or provide a QR code at the post office, and they will print the label for you.

4.1 If you do not have an account with BooksRun, the system will prompt you to confirm the email address you used to place your order with us.

Important notes

We reserve the right to charge a restocking fee of up to 15% and the return shipping costs for any refund that is not the result of our error. For more details on returns, please refer to our policy page.