Mistakes happen — but it’s important to act quickly. If you've sent incorrect books to BooksRun, please contact us immediately so we can review and resolve the issue efficiently.
Mistakes can also include sending fewer items than intended or accidentally including unrelated items within the package.
1. Contact Us Immediately
Use the chat widget available on our website for the fastest response.
Locate the chat icon at the bottom right of the screen.
Type a message to get started.
Note: We do not recommend using email or other channels for this issue — the chat ensures your case is prioritized.
2. Provide the Required Information
When contacting us via chat, include the following details:
Order number
ISBNs and titles of the books you sent
A brief explanation of what went wrong (e.g., wrong book sent, mixed up shipments, etc.)
This helps us identify and verify your return faster.
3. Wait for Confirmation
Once your information is submitted:
Our team will review your case and the returned items.
You’ll receive a confirmation once we receive your shipment.
We will provide resolution details, which may include:
Adjusted payment, account credit, or a discount on future purchases
Additional instructions (if further action is needed)
By reporting the issue promptly and including all required details, we can resolve your case quickly and efficiently.
In addition, always double-check your package before sending it to minimize errors and delays.
Related Questions:
I sent incorrect books, please help! ; What should I do if I mistakenly sent the wrong package to your facility?
