My package was delivered to a parcel locker, what should I do?

If you’ve received a notification that your package has been placed in a parcel locker instead of being delivered to your mailbox, you may be wondering what steps to take next. Here’s everything you need to know to easily retrieve your package.

A parcel locker is typically used when:

• The package is too large to fit in your mailbox.

• The mail carrier had no access to the delivery location (e.g., a locked gate or a location that is difficult to reach).

In these cases, your package is placed in a nearby parcel locker for your convenience, and you can pick it up from a secure location.

How to Retrieve Your Package from the Parcel Locker

Check Your Mailbox

• Look for a notice: The mail carrier will often leave a notice in your mailbox with important details, such as:

  • A key to access the parcel locker.

  • Instructions on how to redeliver or pickup your package.

Visit the Parcel Locker

• Take the notice and key: If you’ve received a key, head to the parcel locker location mentioned in the notice.

• Unlock the locker: Use the key to open the locker and retrieve your package.

Use Self-Service Options

• Check USPS website: You can visit the USPS website for further details about parcel locker locations and redelivery options. For more information, refer to the following resources:

  • What is a Cluster Box?

  • What is a Parcel Locker?

Contact USPS

• If you don’t have the necessary key or notice, contact your local USPS office to inquire about the location of your parcel locker. They can provide additional instructions or assistance.

Alternatives for Handling Your Package:

If retrieving your package from the parcel locker isn’t an option, consider these alternatives:

• Request Redelivery: You can schedule a redelivery through the USPS website or by calling your local post office.

• Choose an Alternative Pickup Location: Some areas may offer alternative pickup locations, such as USPS offices or retail partners. For this, please get in touch with your local post office.

How to Avoid Future Issues with Deliveries:

• Ensure Mailbox Accessibility: Make sure your mailbox is easily accessible to mail carriers, and there are no barriers (such as locked gates or obstructions) blocking delivery.

• Use USPS Tools: Use the USPS tracking tool or delivery instructions on their website to track packages in real time and ensure smooth delivery.

Parcel lockers provide a secure and convenient solution for receiving packages when home delivery isn’t possible. By following the steps above, you can easily retrieve your package from a parcel locker or arrange for alternative delivery options.