Before taking further action, always review your tracking information and ETA (Estimated Time of Arrival). Understanding why orders may not arrive is crucial.
Below, we outline some common causes of such delays, which can provide insight into the tracking process and shipping timelines.
For Registered Users:
For Unregistered Users:
Open your email inbox.
Search for a confirmation email from [email protected].
Click the blue “View Order Details” button inside the email.
Press the button "Tracking details summary" to see the current status of shipment.
Consider the Estimated Delivery Window
If your package has an estimated delivery timeframe, it is best to wait until the end of that window before seeking assistance. Carriers may batch updates, and tracking may not display real-time progress. Once the window closes and the item hasn’t arrived, you can reach out for further support or request return instructions if no longer needed.
If the order is yet to be delivered, you will see the ETA nearby.
Note: Shipping carriers sometimes delay tracking updates or skip them. It’s normal for some shipments to have periods with no scans.
Common reasons include high shipping volumes, route batching, or temporary backlogs at processing facilities. It's essential to understand that these delays are typically resolved without requiring customer action.
You need to verify all possible options for delivery:
Verify your shipping address in your order confirmation.
Check for a delivery attempt notice near your door or mailbox.
Look around your delivery location (porch, garage, building lobby, etc.).
Ask household members, neighbors, or building managers if they accepted the package.
Inspect your mailbox—especially if USPS was involved.
Wait 36 hours – sometimes carriers mark packages as delivered up to 36 hours early.- If no delivery notice card was left, verify the status with the courier by contacting them directly with your tracking information.
Self-service tip: Visit your local post office with the tracking number for more detailed insight into the delivery.
Related Questions:
How can I get a full refund for my purchase/rental if my package never arrived? ; What should I do if the tracking shows the package was delivered but I haven't received it?
