What if I received a book with missing pages?

If you’ve received an item from BooksRun with missing pages, chapters, or other incomplete content, it's important to report the issue within 7 days of delivery to ensure a prompt resolution.

To report a book with missing pages or chapters, follow these steps carefully:

1. Gather the Required Information

Prepare the following before contacting support:

• Your order number

• Images that clearly show:

  • The range of missing page numbers

  • The BooksRun sticker on the back cover or spine

  • The copyright page and barcode on the back cover

2. Contact Support

Use the chat widget available on our website to report the issue:

• Click the chat icon at the bottom-right of the page

• Start a new conversation and provide:

  • Your order number

  • All required photos as attachments

Once we receive your complete report:

• Our support team will review your request

• You'll receive a prompt response with the next steps (e.g., a refund, return or further investigation)