No, BooksRun does not provide replacements. However, you can:
Return a purchase order for a refund (if eligible);
Report a damaged order for review by submitting supporting images;
Report receiving a wrong item from the one you ordered;
For purchase return:
Return & Refund Limitations
Please note that we do not accept returns, provide replacements, or issue refunds for the following:
1. Undesired items purchased for less than $15
This includes discretionary reasons such as:
No longer needed
Ordered by mistake
Found a better price
Didn’t like purchase
Item arrived too late
Any other similar non-defect–related reasons
2. Orders outside the 30-day return window
We are unable to process any return, replacement, or refund requests submitted after the 30-day period has expired (the days count starts from the delivery date).
Return shipping costs are not covered for discretionary returns.
Step-by-Step Instructions
If your item is eligible for return (i.e., it does not fall under any of the limitations listed above), please follow the steps below:
Open your order details or log into your account (if applicable).
Press the button “Request return”.
Choose the correct reason for return.
For non-discretionary reasons, such as wrong book, damaged/defective item, please make sure to add a relevant comment and provide more details regarding the issue.
To proceed with return, mark in the field "I have read and agree to Terms & Conditions".
This way, the label will be generated automatically, and you will be able to send the item/s back to our facility.
We reserve the right to charge a restocking fee of up to 15% and the return shipping costs for any refund that is not the result of our error.
For more details on returns, please refer to our policy page.
Important Notes
Action | Status |
Returning undesired items purchased for less than $15 | Not eligible for refund |
Returning after 30 days from the delivery date | Not eligible for refund |
Refusing delivery | Not accepted as a valid return |
Returning used/damaged item without prior notification | Refund will not be issued |
Returning opened access code | Refund will not be issued |
If you have a rental order, such items are non-refundable, only purchase orders can be returned for a refund within a framework of our policy. For rental returns, any significant damage differing from the initial condition may result in a damage fee.
For damaged items:
Take clear, readable photos of:
Damaged parts of the book
The BooksRun sticker (on back cover and spine)
The copyright page or barcode on the back cover
Write to us via chat widget/icon in the Help Center and include:
A description of the issue
Your order number
All required images
Our support team will review your case and reply with the next steps.
Please ensure all text is readable, and the enclosed images clearly show any damage or mismatched content.
For wrong items:
Take clear, readable photos of:
Front cover of the book
The BooksRun sticker (on back cover and spine)
The copyright page or barcode on the back cover
Write to us via chat widget/icon in the Help Center and include:
A description of the issue
Your order number
All required images
Our support team will review your case and reply with the next steps.
Please ensure all text is readable, and the enclosed images clearly show any damage or mismatched content.
Related Questions:
Can I get a refund for an item I bought from you? ; My book arrived damaged. What can I do? ; I received incorrect book. ; How can I return a book I purchased from BooksRun, and do you provide a return label? ; What should I do if I ordered the wrong book, and would like to return it?
