My book arrived damaged/not as expected.

If the book you received from BooksRun is not in the same condition as initially rented/purchased, you can write to us within 7 days of delivery to resolve the matter.

For rental orders, it is essential that you report any damage upon receiving your order, as additional fees may apply in case a rented item is returned in different condition than the one upon shipment.

1. Gather the Required Photos

To help us investigate the issue, please take clear photos of the following:

• Parts of the item that you are not satisfied with/damaged parts;

• BooksRun sticker on the back cover or spine;

• Copyright page or barcode on the back cover.

Ensure the photos are well-lit, focused, and highlight any specific damages clearly, as this aids in the validation and investigation process. Additionally, for stickers, please make sure all the numbers are clear and readable.

BooksRun sticker as a rule looks as follows:

2. Contact Customer Support

These actions ensure BooksRun can efficiently address your issue and provide a suitable resolution, such as a refund, discount.

Once you have verified the condition mismatch and gathered the images:

• Write to us at [email protected]

Include in your message:

• A description of the issue

• Your order number

• All required images listed above