If you've accidentally damaged a rental book from BooksRun, follow these simple steps to resolve the issue efficiently.
What You Can Do With Rental:
Pencil markings (must be erased before return)
Removable highlighting stickers
Use access code if included
What You Should Avoid:
Permanent highlighting
Pen or permanent ink
Tearing or damaging pages
Rented books must be returned in the same condition as received to avoid damage fees.
1. Identify the Type of Damage
BooksRun considers the following as damage to rental items:
Highlighting or excessive markings
Water damage
Torn or missing pages
Broken or damaged binding
Food or coffee stains
Other noticeable alterations
Note: Normal wear and tear is acceptable, but significant damage may incur charges. BooksRun calculates damage fees based on a percentage of the book's current value, assessing the severity of condition changes compared to its received state.
2. Gather Required Information
To expedite support, prepare the following before reaching out:
Required Item: | Description: |
Order Number | You can find this in your BooksRun account or in the confirmation letter sent from [email protected]. |
Photos of Damage | Take clear images showing the issue (e.g., torn pages, stains). |
Description of Incident | Briefly explain how the damage occurred (if known). |
3. Contact BooksRun Support
Send an email to [email protected]. Include:
Your order number
Photos or videos of the damage
A brief description of the issue
4. Prevent Future Damage
While accidents can't always be avoided, here are some tips to prevent future book damage:
Keep books away from food and drinks.
Use sticky notes instead of writing or highlighting.
Store books in dry, safe places.
Transport books in bags or cases.
Document the book's condition with photos right before returning it as added proof of its state.
Double-check packaging to avoid additional issues caused during transit.
Related Questions:
I spilled water on my rental, what can be done? ; Do I need to purchase my rental if I damage it? ; What do I do if I highlighted in my rental? ; My dog chewed the book I rented, what should I do now?
