We allow our customers full access to delete their account on their own. You also have full control over your personal and contact information within your account settings.
Deleting account in the app
If you have the app installed, you can delete your account by first clicking on the "My account" button in the bottom right corner of the app,
And then in the appeared menu, scroll to the very bottom to the "Delete account" button. Your account will be deleted right away, and we will send a confirmation email to your contact email address.
Deleting account without the app
If you use the website version of our store in browser, you can delete your account right there. First, open your account details, and then scroll to the bottom of the page. The "Delete account" button will be located under the "Change password" feature.
Confirm your intentions by clicking the "Yes, delete" button.
Unable to log into account
Removed the app, forgotten your password, or locked out of your account? Email our support team and we will delete it for you.
Please email your deletion request to [email protected]. Use the subject "Account deletion request" and include:
the email address on the account
an order number, if you have one at hand
We will follow up with you regarding the account deletion within 24 hours, and your account will be deleted within the next 30 days.
What is deleted and what we keep
We erase everything our Privacy Policy lists as collected, apart from a small set of invoice and fraud-prevention records we are legally required to hold. That policy names each one and how long we keep it.
Editing your personal information
You can update your details at any time by logging into your account:
Change your name, address, or email
Modify your contact preferences
All data is confidential and is not shared with third parties
Receive essential technical notifications but opt out of marketing notifications by using the unsubscribe link in emails.
Deleted account by mistake
Accidents happen! Do not worry and contact our customer support as soon as you can. We will assist you with reinstating your account.
Related Questions:
Can you delete my account and all related information? ; Can I delete my account? ; I deleted my account by mistake, what do I do? ; Can I change my account information?
