To ensure a secure and smooth experience for all customers, all orders must be submitted directly by customers through our official website.
We do not accept orders via:
Postal mail
Email
Phone
This policy helps protect your personal and payment information.
For security reasons, our team is unable to place orders on your behalf under any circumstances.
We highly recommend placing orders under your own name. To avoid delays or cancellations, make sure the following match:
Name on the order = Name on the billing information
If these details don’t align, your order may be flagged and canceled by our system.
Why it matters:
Scenario: | What Happens: |
Order under different name | May be canceled due to mismatch |
Billing info doesn't match | Triggers security flag |
Using someone else's info | Can delay or block order processing |
If you submit an incorrect email address with a non-existent domain, the system may cancel your order automatically due to security reasons.
For rental orders:
All rental notifications (e.g., due dates, return reminders) are sent to the email you provide.
Using an inactive or incorrect email may cause you to miss your return deadline, potentially resulting in late fees.
Follow these best practices when placing your order:
Use your personal account
Log in and complete the order directly through your account.
Enter accurate and complete information
Double-check your name, email address, billing address, and payment details.
Verify your email address
Use an active and correct email you check regularly.
Do not use shared or third-party information
This includes emails, names, or payment info that do not match your account.
Related Questions:
Can I place the order for another person? ; Do I need to submit my active email address to place an order?
