Can I change my contact email?

Yes, you can request to change the contact email associated with your registered BooksRun account — but only if no purchase or rental order has been placed using that account. Once an order is placed with a particular email address, that email can no longer be changed for security reasons.

Send a Confirmation from Old and New Email Addresses

What You Need to Do

1. Send confirmation emails from both addresses:

   • From your current email address, send a message confirming your request.

   • From your new email address, also send a message confirming the same.

2. Include the following in both emails:

   • A clear request to change your email address.

   • The reason for the change (e.g., lost access, switching to a work email, security concerns).

   • Mention both the current and new email addresses explicitly.

Data and Security Notice

• Your personal information and account details are protected under our Privacy Policy

• We do not allow email changes after an order is placed to ensure order tracking, payment records, and security remain accurate

Alternative Solutions for Accessing Order Details

Even if the email address cannot be updated, the following workarounds can help ensure you stay informed about the status of your order and any important steps:

1. Use the Order Link

• When you place an order, BooksRun sends a confirmation email, which includes a unique link to your order details and tracking information.

• Use this link to access important information directly, even if the email address is incorrect.

2. Forward Communication to a New Email

• While you cannot change the associated email, BooksRun allows you to request that all order-related communications, including updates and confirmations, be forwarded to your preferred email address.

Understanding Scenarios for Guest Accounts

Guest account users face additional limitations because they do not have the ability to log into an account to manage orders. If an incorrect email is used, please consider the following steps:

Create a BooksRun User Account

• If you plan to make future purchases, register an account at BooksRun using the updated, correct email address. This ensures all future orders are linked to the correct contact.

Steps for Avoiding Email Address Errors

To prevent issues with incorrect email addresses in the future, follow these best practices:

1. Double-check your email address before submitting your order.

2. Consider setting up a user account to simplify order management and avoid errors commonly associated with guest accounts.

3. Keep your preferred email updated under your registered BooksRun account for seamless future transactions.