Users may face challenges accessing their BooksRun accounts or order details due to various reasons, such as orders made through guest accounts, incorrect email usage. Below is a comprehensive guide to help you troubleshoot and resolve these common issues.
Common Reasons for Account Access Issues:
Guest Account Orders (applicable only for purchase or rentals): If you placed an order without registering or logging in to an account, your order will not appear in a subsequently created BooksRun account. To check whether you have an account, simply go to your inbox and search email from [email protected] with the subject "BooksRun registration". If you don't see such emails - the account was not created with this particular email.
Please note: receiving messages from [email protected] does not mean that an account has been created. It means you have specified this particular email to receive updates regarding your order. Only confirmation of registration sent to a particular email can be considered as successful account creation.
However, you can still retrieve details of your purchase through the information provided in your purchase confirmation email by [email protected] or other communications. Simply press the blue button, "View order details".
Email Address Mismatch (relevant for buyback orders and purchases/rentals): Issues may occur if the email associated with your BooksRun account does not match the one used during a checkout. Verify all possible email accounts to ensure you are using the correct one.
Emails being filtered
To prevent future emails from being filtered, add [email protected] to your:
Email contacts
Approved senders list
Whitelist (if applicable)
This helps your email provider recognize BooksRun messages as safe and deliver them directly to your inbox.
Additional Tips for Success
Check Spam/Junk Folders: Sometimes, key emails with order or login information might get filtered into spam or junk folders.
Search Order Number Using Shipping Label: Locate the shipping label and find the sign "ORDER #…".
Use the Correct Email Account: Ensure you try signing in using the email associated with your BooksRun purchases or rentals.
