Cancelling a buyback order is quick and easy through your account. You can handle everything manually by accessing your order details. Follow the guide below to cancel your order and explore your available options.
Steps to cancel your buyback order:
Go to the buyback orders page
Log in to your account if you haven’t already.
Navigate to the Buyback Orders page.
Open your order details
Click on the blue “Show details” button next to the order you'd like to cancel.
Initiate cancelation
Scroll down to find the “Cancel order” button.
Click it to view cancellation options.
Select a cancelation option
Choose the option that best fits your situation.
Confirm the cancellation to complete the process.
Note: You can recalculate the quotes if you decide to keep the order. Please note that the option to recalculate the quotes will appear only when the order status reflects 'Canceled'. This action will extend your shipping deadline for 5 additional days.
Cancel and save
If you would like to ship the buyback order for later, you will have an option to save the books in your order. Once you click "Cancel", a window will pop up offering you to save your buyback order. The items saved will appear in your Seller Cart once the order is canceled.
Once the items are returned back to the cart, you can either remove them from your sell list or add them
If the items from a buyback order are already in transit or the order status is "Received", it won't be possible to cancel those books. The return is possible only when an item is on dispute. Simply decline the adjustments and start a return.
For mobile app
Click on the account icon in the bottom right corner:
In the account, click "My buyback orders" button.
In the orders menu, open the one you would like to cancel and scroll to the bottom. You will find the option to cancel the buyback order there.
Related Questions:
I want to cancel my buyback order. ; How do cancel my buyback order? ; Can I undo my order cancelation?
