Yes, BooksRun offers insurance coverage for all buyback orders under $300. The insurance covers only the buyback orders which are lost in transit, and the tracking information on the mail carrier's website still indicates the shipment in progress. Packages that are marked as "Delivered" by the mail carrier are not compensated for, even if received without contents.
When and How to Add Insurance:
Option 1: During Order Placement
During the checkout, you will be able to choose the mail carrier for the shipment, and below the shipping options, you can insure your package.
Check the box next to the message:
"I want to protect my buyback order..."The insurance price will be displayed nearby for your review.
Insurance is now active on your order.
Option 2: After Order Placement
If you forgot to insure your order when placing it:
Log into your account and go to your buyback order.
Scroll to the shipping instructions section.
Click the green button labeled:
"Buy insurance for..."The insurance price will be displayed nearby for your review.
Confirm to add protection to your shipment.
In case your order is insured, BooksRun will cover the cost of the buyback if it is lost in transit.
The option to add insurance will not be available once your package is accepted by the mail carrier.
You Can Remove Your Insurance
In case you change your mind regarding the insurance for your order, you may remove it manually in your order details until the order is marked as "Shipped". Once the order is marked as such and there are tracking updates, the insurance can no longer be removed.
To remove the insurance, press the blue button "Edit" under the "Shipping instructions" field and then proceed with the "Cancel insurance protection" option.
For mobile app
Buyback orders placed via mobile app are not insured automatically. To insure your order, scroll down in your order details. The option to insure the order would be available for all orders under a total quote of #300. The insurance amount will be deducted from the total quote payout.
Rest assured that no additional payment is required for the insurance application, and the "Buy" button refers to quote deduction.
Once the insurance is applied, the option will be replaced with an insurance confirmation and an option to edit (remove) the insurance.
Please note: Insurance can only be removed before the order is shipped and the first tracking updates appear.
Related Questions:
I want to insure my buyback order, how can I do that? ; What is the insurance fee? ; I forgot to apply insurance. What do I do? ; Can I remove my insurance? ; Will my insurance apply if my order is damaged? ; What happens if my order is lost in transit? ; Can I have a gurantee for buyback payment?
