When selling items through BooksRun, you can expect payment to be issued and delivered depending on the chosen payment method and other applicable timelines. Below is an overview of the payment processes and steps to address potential issues.
Payment methods and insurance
PayPal payments:
Payments are issued directly to the PayPal email address provided in the order details.
You can check your PayPal account to verify the receipt of any payments.
Check payments:
Checks are issued and sent to the mailing address stated in your order details.
Specific details about the check, including its number and amount, are recorded for reference.
Bank transfer payments:
Transfers are processed within 5 business days depending on the recipient bank.
Payment is issued directly to the account number you provide.
Note: You may change your preferred payment method for each buyback order you place directly during the checkout by picking a different option than the one stated in your account.
Timeline for payment receipt
PayPal payments:
Typically, payments are processed and posted to your account on the day they are issued.
Check delivery:
Once issued, checks usually take 3 to 20 business days to be delivered, depending on the mail carrier's efficiency and your location.
Checks are issued approximately two to four business days after your order is processed. You’ll receive an email notification once the check has been issued.
Bank transfer:
Bank transfers are processed within 5 business days.
Please note: Checks are not supplied with tracking information due to security reasons. The tracking information you see in your order details refers to your book shipment.
How to confirm receipt or report issues
Late receipt of a check:
If you have found a check that has been issued, but you are not sure whether you have cashed it out or not, the first step is to verify if you have a transaction for the exact sum of the check in your account statement. In case it is not possible to verify such a transaction, please contact customer support for further assistance.
Reporting missing or delayed checks:
The estimated delivery date for your check will be stated in your payment confirmation email. If the time frame is past the date provided, please contact customer support.
Reporting damaged checks:
In case your check was damaged in transit or due to other reasons (tears, stains, water damage), we would advise avoiding cashing it out, as a fee may be applied by the bank in case of an unsuccessful check validation attempt. Please reach out to our support team for assistance with check reissue.
Additional tips for smooth transactions
Always ensure your PayPal account details or mailing address is up-to-date before finalizing your orders.
Retain any email or document confirming the issuance of payment for reference if issues arise.
Opt for PayPal when possible for faster payment processing, especially for reissued payments.
Related questions
What is the process for receiving payments for buyback orders? ; When can I expect payment for my buyback order? ; How long does it take for the payment to be issued? ; What should I do if I don't receive my check in 20 business days?
