If you haven’t received your PayPal payment for a buyback, don’t worry — there are a few common reasons this might happen. The issue is usually tied to your order status, potential quote adjustments or PayPal account settings, and most can be resolved quickly by following the steps below.
PayPal payments generally ensure quick completion of transactions, but minor delays can occur if order details are incomplete.
1. Check Your Buyback Status
Visit Buyback orders page and click the relevant buyback.
Look at the Buyback Status: if your status is not yet “Paid”, you’ll need to wait until the payment is issued.
2. Verify Your PayPal Details
If the status is “Paid” but you haven't received the funds, check the following:
Correct PayPal Email:
Ensure the PayPal email you entered on BooksRun is accurate and spelled correctly.
Email Linked to PayPal:
Make sure that this email address is actually linked to your PayPal account.
PayPal Account Limitations:
Log into PayPal and check for any restrictions that may block incoming payments.
Your account may need to be verified to accept payments.
You can visit PayPal's official help article for step-by-step guidance.
3. Check for Quote Adjustments or Disputes
BooksRun may adjust your quote if the items received don't match the expected condition or ISBNs. Look for any emails from [email protected] regarding:
Disputes
Condition mismatches
Tip: Notifications about quote changes are always sent to your account email, so check your inbox (and spam folder) for messages from [email protected].
4. If you’ve verified all the steps above and still don’t see the funds:
Delays may occasionally occur during busy periods with high order volumes.
Ensure that you’ve double-checked all payment-related information and allow for additional processing time.
- You can verify this by checking PayPal for incoming transactions or contacting PayPal's support if the payment remains unverifiable.Contact BooksRun Support via the chat widget/icon in the Help Center.
- Include:
1) Your order number
2) A short description of the issue
3) The PayPal email used for the payment
Our team will investigate and follow up with a resolution.
Related Questions:
When will I get paid for my buyback order? ; How can I get paid for my buyback order? ; I didn't receive my check.
