9781948062145-1948062143-The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace

The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace

ISBN-13: 9781948062145
ISBN-10: 1948062143
Author: Sachs, Dan
Publication date: 2018
Publisher: Apollo Publishers
Format: Hardcover 204 pages
FREE shipping on ALL orders

Book details

ISBN-13: 9781948062145
ISBN-10: 1948062143
Author: Sachs, Dan
Publication date: 2018
Publisher: Apollo Publishers
Format: Hardcover 204 pages

Summary

Acknowledged authors Sachs, Dan wrote The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace comprising 204 pages back in 2018. Textbook and eTextbook are published under ISBN 1948062143 and 9781948062145. Since then The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace textbook was available to sell back to BooksRun online for the top buyback price of $ 2.68 or rent at the marketplace.

Description

Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business.

For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including:

  • Ari Weinzweig (Zingerman’s Delicatessen)
  • Rob Siefker (Zappos)
  • Mike McDerment (FreshBooks)
  • Steve Hindy (Brooklyn Brewery)
  • Richard Coraine (Union Square Hospitality Group)
  • Mark Hoplamazian (Hyatt Hotels)
  • Paul Speigelman (BerylHealth)
  • Jerrod Melman (Lettuce Entertain You Enterprises)
  • Nick Sarillo (Nick’s Pizza & Pub)

Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer satisfaction and employees who rank their organization in the top places to work in North America.

The original words of the business owners, including their practices, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, such as the use of empathy, lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.

Rate this book Rate this book

We would LOVE it if you could help us and other readers by reviewing the book