9781591842613-1591842611-The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It

The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It

ISBN-13: 9781591842613
ISBN-10: 1591842611
Author: Pearson, Christine, Porath, Christine
Publication date: 2009
Publisher: Portfolio Hardcover
Format: Hardcover 240 pages
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Book details

ISBN-13: 9781591842613
ISBN-10: 1591842611
Author: Pearson, Christine, Porath, Christine
Publication date: 2009
Publisher: Portfolio Hardcover
Format: Hardcover 240 pages

Summary

Acknowledged authors Pearson, Christine, Porath, Christine wrote The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It comprising 240 pages back in 2009. Textbook and eTextbook are published under ISBN 1591842611 and 9781591842613. Since then The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It textbook was available to sell back to BooksRun online for the top buyback price of $ 0.30 or rent at the marketplace.

Description

Why incivility at work is a bigger problem than you suspect

In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.

Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company.

Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work.

Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example.

Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

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