Healthcare Operations Management, Second Edition

ISBN-13: 9781567934441

ISBN-10: 1567934447

Author: Daniel B. McLaughlin, John R. Olson

Edition: Second

Publication date:
Health Administration Press
Hardcover 439 pages
Medical, Management
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Acknowledged author Daniel B. McLaughlin wrote Healthcare Operations Management, Second Edition comprising 439 pages back in 2012. Textbook and etextbook are published under ISBN 1567934447 and 9781567934441. Since then Healthcare Operations Management, Second Edition textbook was available to sell back to BooksRun online for the top buyback price or rent at the marketplace.


This book focuses on operations management and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality. It covers the basics of operations management and explains how operations and process improvement relate to contemporary healthcare trends such as evidence-based medicine and pay-for-performance. The book's practical approach includes real-world examples to illustrate concepts and explanations of software tools that solve operational problems. This second edition has been thoroughly revised to address current issues facing healthcare managers. Major revisions include extensive updates to the chapters on statistical tools, Six Sigma, and the Lean enterprise. The chapter on project management now includes information on agile, and the chapter on scheduling and capacity management has been substantially rewritten and expanded. A new chapter on improving financial performance with operations management has been added. Key Features: Emphasizes the importance of operations management in implementing the Affordable Care Act Aligns strategic and operational goals, including the use of project management tools and balanced-scorecard techniques to execute and monitor projects Thoroughly explores performance tools, techniques, and programs, including Six Sigma, the Lean enterprise, and simulation Applies process improvement tools to supply chain management, scheduling, and other healthcare issues Includes chapter overviews, a running glossary, discussion questions, and problems for each chapter